Our company’s policy on quality management is to continually improve our services in order to substantiate their suitability and fully meet customer requirements. In an environment that is constantly evolving, TSS-UNDERGROUND invests in new ideas and a vision for continuous improvement of its services.
Convinced of the need to continuously improve the quality of the stored and traded products as well as the services we provide in our specialized work, it is stated that our parent company has proceeded with the installation of a Quality Management System at its premises according to the requirements of ISO standard 9001:2015 and for the observance of the following principles that constitute the quality policy of our company:
- The faithful implementation and continuous improvement of the system in accordance with the national and local legislation and the system manual.
- Continual updating, monitoring and complying with national and local legislation in accordance with the instructions of the competent authorities.
- The satisfaction of customer requirements regarding the quality of the products and services provided by TSS-UNDERGROUND, establishing documented procedures, and the prompt resolution of valid complaints or objections.
- The continuous and uninterrupted training of all company personnel, on matters concerning the effective implementation of the Quality Management System and the awareness of the staff on quality issues.
- Investing in the company’s human resources aiming at improving its position in the field of studies and services in Greece and abroad.
- Establishing new methods to enhance the quality of our services and expand our
- Continuous maintenance, modernization and automation of plant equipment as well as maintenance and modernization of the mobile mining equipment of the projects in progress.
- Ensuring compliance to the organization policy and goals set by the administration.